Cancellation Policy — Holiday Letting

Reef Gateway Apartments adopts the following practice when dealing with cancellation of a holiday booking.

High Season

If the booking is cancelled 28 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $30.00.
If the booking is cancelled less than 28 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.

Low Season

If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $30.00.
If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.

Short Notice Bookings

Where a booking is made less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.

Confirmed Bookings

A booking that has not been confirmed by a deposit being paid is not guaranteed.
A deposit equal to one night’s accommodation will confirm a booking in the low season.
A deposit equal to two nights’ accommodation will confirm a booking in the high season.
The balance of the tariff is due on arrival (or such other time as stated).

The administration fee covers the cost of processing the booking, receipting and banking the money, cancelling the booking from the system, drawing the refund cheque, mailing the refund cheque with a covering letter and meeting bank charges.

« Return to the booking form.